Last updated: 17 April 2026
Who We Are
Middlegate Europe is a third-party logistics (3PL) provider offering warehousing, transport, fulfilment, customs clearance, and freight forwarding services across Belgium and the United Kingdom. Our registered offices are located in Zeebrugge and Liège (Belgium) and Hull (United Kingdom).
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at middlegate.eu or interact with our services. Middlegate Europe is the data controller responsible for your personal data under this policy.
Contact details:
Email: info@middlegate.eu
Phone (EU): +32 50 55 70 70
Phone (UK): +44 (0)1482 226460
What Personal Data We Collect and Why
Contact and Quote Request Forms
When you submit a contact form, request a quote (RFQ), or use our online enquiry tools, we collect information such as your name, email address, company name, phone number, and the details of your logistics enquiry. We use this data to respond to your request, prepare quotations, and provide our services. The legal basis for this processing is our legitimate interest in responding to commercial enquiries and, where applicable, the performance of a contract.
Website Analytics
We use Google Analytics and Matomo (Piwik) to collect anonymised data about how visitors use our website. This includes information such as pages visited, time spent on pages, referring websites, and general geographic location. This data helps us improve our website and understand how our services are discovered. The legal basis for this processing is your consent, which is obtained through our cookie consent banner.
Embedded Applications
Certain pages on our website include embedded applications (powered by Base44) that provide interactive quote request forms. These applications may set functional cookies required for the form to operate correctly and a session cookie for analytics purposes. Further details are available in the Cookies section below.
Cookies
Our website uses cookies to ensure proper functionality, analyse website traffic, and improve your browsing experience. We use Cookiebot as our Consent Management Platform (CMP) to manage your cookie preferences in compliance with the GDPR and ePrivacy Directive.
When you first visit our website, a cookie consent banner will ask for your consent before any non-essential cookies are placed on your device. You can change or withdraw your consent at any time.
The cookies used on our website fall into the following categories:
Necessary cookies — These are essential for the website and its embedded tools to function. They include the Cookiebot consent cookie and functional cookies set by our quote request form (e.g., base44_app_id, base44_from_url, base44_functions_version). These cookies do not require your consent.
Statistics cookies — These cookies help us understand how visitors interact with our website by collecting anonymised data. They include cookies from Google Analytics (_ga, _ga_#), Matomo (_pk_id#, _pk_ses#), and a session analytics cookie from our embedded quote form (base44_analytics_session_id). These cookies are only placed with your consent.
For a complete and up-to-date list of all cookies used on this website, please visit our Cookie Declaration page.
Embedded Content from Other Websites
Pages on this website may include embedded content such as videos, maps, or interactive tools. Embedded content from other websites behaves in the same way as if you had visited that website directly. These third-party websites may collect data about you, use cookies, and monitor your interaction with the embedded content. We recommend reviewing the privacy policies of any third-party services whose content is embedded on our site.
Who We Share Your Data With
We do not sell or rent your personal data to third parties. We may share your data with the following categories of recipients where necessary to provide our services:
Service providers — We use trusted third-party providers to support our website operations, including web hosting, analytics (Google Analytics, Matomo), cookie consent management (Cookiebot), and embedded application services (Base44). These providers process data on our behalf and are contractually bound to protect your information.
Logistics partners — Where necessary to fulfil a service you have requested (such as transport, customs clearance, or warehousing), we may share relevant information with our operational partners, carriers, and customs authorities.
Legal obligations — We may disclose your data where required by law, regulation, or legal proceedings.
International Data Transfers
Some of our third-party service providers (such as Google) may process data outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the European Commission, to protect your personal data.
How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions and quote requests are retained for the duration of any active commercial relationship and for a reasonable period thereafter to allow for follow-up enquiries. Analytics data is retained in anonymised form. If you request deletion of your data, we will act on your request promptly, subject to any legal obligations that require us to retain certain information.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Right of access — You can request a copy of the personal data we hold about you.
Right to rectification — You can ask us to correct any inaccurate or incomplete data.
Right to erasure — You can request that we delete your personal data, subject to any legal retention requirements.
Right to restrict processing — You can ask us to limit the way we use your data.
Right to data portability — You can request your data in a structured, commonly used, machine-readable format.
Right to object — You can object to the processing of your personal data where we rely on legitimate interests as the legal basis.
Right to withdraw consent — Where processing is based on your consent (e.g., analytics cookies), you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at info@middlegate.eu. We will respond to your request within 30 days.
Complaints
If you believe that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority. In Belgium, this is the Data Protection Authority (Gegevensbeschermingsautoriteit). In the United Kingdom, this is the Information Commissioner’s Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.